Terms & Conditions

1. Definitions

In this document, the following terms carry specific meanings:

• "Agreement" means these Terms and Conditions in their current version, together with any service quotation or written record issued by us.
• "Service" means any watch inspection, cleaning, regulation, overhaul, or related work carried out by Mainspring Loft.
• "We / Us / Our" means Mainspring Loft, operating at 74 Ratchadamnoen Road, Phra Nakhon, Bangkok 10200, Thailand.
• "You / User" means any individual who visits this website, submits an enquiry, or leaves a watch in our care for servicing.
• "Content" means all text, images, service descriptions, pricing, and other material published on this website.
• "Item" means any watch or timepiece deposited with us for service.

2. Acceptance of Terms

By visiting this website, submitting an enquiry form, or leaving a watch with us for service, you confirm that you have read, understood, and agree to be bound by this Agreement.

You must be at least 18 years of age to use our services. By engaging with us, you represent that you have the legal capacity to enter into a binding agreement under Thai law.

If you do not agree with any part of these terms, you should not use this website or our services.

3. Service Description

Mainspring Loft offers horological services to the public from our workshop in Bangkok. Our current service offerings are:

• Quick Service Check (฿3,400): A short inspection covering timekeeping, crown action, and seal condition, with a written summary of findings and suggested next steps.
• Movement Clean & Regulate (฿13,500): Cleaning, lubrication, and regulation of the movement, returned with before-and-after timing notes.
• Full Heritage Overhaul (฿32,000): A complete overhaul including refinishing and considered part sourcing, with each stage logged and communicated on completion.

Services are available during our business hours (Monday–Saturday, 10:00–18:00). We serve customers attending the workshop in person and those who arrange service via written enquiry. We do not currently operate a postal service for watches.

4. Website Use and User Responsibilities

When using this website, you agree to:

• Provide accurate information when submitting enquiries
• Use the site for lawful purposes only
• Avoid attempting to disrupt, damage, or gain unauthorised access to the website or its underlying infrastructure
• Not reproduce, distribute, or commercially exploit any content from this site without our written agreement
• Not submit false, misleading, or fraudulent information via any form or communication

We reserve the right to decline an enquiry or refuse service at our discretion without being required to provide a detailed explanation.

5. Service Terms and Client Obligations

When you bring a watch in for service, the following terms apply:

• Ownership: You confirm that you are the legal owner of the item, or that you have written authorisation from the owner to commission work on their behalf.
• Condition disclosure: You agree to disclose any known condition issues, previous repairs, or modifications to the item at the time of drop-off.
• Quotation acceptance: A written quotation will be provided before work commences. Work begins only upon your written or verbal acceptance of that quotation.
• Collection: Items must be collected within 60 days of notification that work is complete. We will make reasonable efforts to contact you. Items not collected within this period may be subject to a storage charge.
• Pre-existing condition: We take care in handling all items but cannot accept liability for pre-existing damage, undisclosed fragility, or failures caused by normal servicing of a movement already in poor structural condition.

6. Intellectual Property

All content on this website — including written descriptions, design elements, photography, and service documentation — is the property of Mainspring Loft or its respective contributors.

You are granted a limited, non-exclusive, non-transferable licence to view and print content from this website for personal, non-commercial reference only. You may not reproduce, republish, or distribute any part of this website for commercial purposes without our prior written consent.

Service records and written notes produced by our workshop in relation to your watch remain our intellectual property, though you are entitled to a copy for your personal records.

7. Payment Terms

All prices are stated in Thai Baht (฿) and are inclusive of applicable taxes unless otherwise stated in a written quotation.

• Payment is due in full on collection of the item, unless we have agreed alternative terms in writing in advance.
• Accepted payment methods will be communicated at the time of service. We accept cash and major bank transfers.
• Where work requires sourcing of specialist parts, we may request a deposit before that work commences.

Refunds: Once a service has been completed and the item collected, we do not offer refunds unless the work is demonstrably deficient. Where a fault attributable to our work is identified within 90 days of collection, we will assess the item and, where appropriate, carry out corrective work without additional charge. We do not offer cash refunds for completed services under ordinary circumstances.

8. Disclaimers

The information on this website is provided in good faith for general reference. We make no representation that content is complete, current, or free of error at all times.

Watch servicing involves the handling of mechanical components, some of which may be aged, fragile, or already compromised. While our watchmakers take every reasonable care, we cannot guarantee specific outcomes on all items, particularly those that are heavily worn, of significant age, or have been previously worked on by others.

Nothing on this website constitutes professional or technical advice specific to your individual watch or circumstances. For detailed questions about your timepiece, please bring it in for a Service Check first.

9. Limitation of Liability

To the extent permitted by Thai law, our total liability to you in connection with any service or use of this website will not exceed the amount paid by you for the specific service giving rise to the claim.

We will not be liable for:

• Indirect, consequential, or incidental losses
• Loss of use or commercial loss arising from a watch being out of service
• Damage caused by circumstances beyond our reasonable control (force majeure), including fire, flood, civil unrest, or power failure
• Pre-existing defects that were not apparent on inspection at the time of drop-off

Nothing in this Agreement limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

10. Indemnification

You agree to indemnify and hold harmless Mainspring Loft, its staff, and contractors from any claims, losses, costs, or damages arising from your breach of this Agreement, your misuse of this website, or your provision of false or misleading information in connection with a service.

11. Termination

Either party may terminate a service agreement at any point prior to work commencing without penalty. Once work has begun, you may withdraw consent for further work; however, you remain responsible for the cost of any work already completed, and for collecting the item in its current state.

We may decline to continue work if we determine that a safe or appropriate result cannot be achieved, or if the condition of the item is found to materially differ from what was originally presented. In such cases, we will communicate our findings in writing.

12. Dispute Resolution

This Agreement is governed by the laws of Thailand. Any disputes will be subject to the jurisdiction of the Thai courts.

In the first instance, we ask that you contact us directly so we can attempt to resolve any concern informally. Please write to us at [email protected] with a description of the matter.

We are committed to addressing concerns promptly and in good faith. If informal resolution is not possible, either party may seek resolution through appropriate legal channels under Thai law.

13. General Provisions

• Entire agreement: This document, together with any written quotation or service record, constitutes the full agreement between us regarding your use of this website and our services.
• Severability: If any part of this Agreement is found to be unenforceable, the remaining provisions continue in full effect.
• Waiver: Our failure to enforce any provision of this Agreement on one occasion does not constitute a waiver of our right to enforce it on future occasions.
• Assignment: You may not transfer your rights or obligations under this Agreement to another party without our prior written consent. We may transfer this Agreement as part of any reorganisation of our business.
• Notices: Written notices from you to us should be sent to [email protected] or by post to our workshop address.

14. Changes to These Terms

We may update these terms from time to time. When we do, the revised version will be published on this page with an updated "Last Updated" date. For significant changes, we will make a reasonable effort to draw attention to those changes.

Continued use of this website or engagement with our services after a change has been published constitutes acceptance of the revised terms.

15. Contact