— From Our Clients —
What Owners Have Said
A selection of experiences from people who've brought their watches to Mainspring Loft. The good and the honest, from across the range of work we do.
← Back to Home15+
Years of experience
340+
Watches serviced
4.8
Average satisfaction
100%
Written records issued
— Client Reviews —
In Their Own Words
Kritchai Pornprapha
Bangkok · Heritage Overhaul
I brought in my late father's Seiko, a model I remembered him wearing throughout the 1980s. It had been sitting in a drawer for years and I wasn't sure it was worth fixing. The team took time to explain what the watch needed and what was actually achievable — they didn't push for anything beyond what made sense. The result was better than I hoped, and the written log they sent with it is something I plan to keep with the watch permanently.
June 2025
Somsiri Nantaboot
Nonthaburi · Clean & Regulate
My ETA-based automatic had been running about two minutes fast every day. I had it cleaned and regulated at Mainspring Loft. They provided a sheet showing the timing readings they took before starting and after completion — the difference was substantial. The watch now runs within about five seconds a day. I appreciated that they explained what they found rather than just handing it back and naming a price.
May 2025
Wanchai Thongdee
Bangkok · Quick Service Check
I used the Quick Check service on a Swiss watch I'd recently bought secondhand. I wanted to know its actual condition before wearing it regularly. The note I received was clear and specific — the crown needed attention and the seals were due for replacement, but the movement itself was in reasonable shape. I ended up booking a clean as well. The wait time on the quick check was about three days, which is what I was told at drop-off.
June 2025
Arisa Meechai
Pathum Thani · Heritage Overhaul
Brought in an old Omega that belonged to my grandfather — hadn't run in over twenty years. I was realistic about expectations going in, but the overhaul went better than I thought it would. The sourcing of a replacement crown took a few extra weeks, which they communicated clearly. The watch now runs and the service log is thorough. This isn't a fast process but I didn't expect it to be. Happy with how it was handled.
May 2025
Prasong Kamolphan
Bangkok · Clean & Regulate
I've used a few repair services in Bangkok over the years and the main difference here is the documentation. Getting actual timing data before and after is something I hadn't experienced before. The work took slightly longer than the initial estimate — they found a worn jewel during disassembly — but they updated me before doing anything extra. Pricing was clear throughout.
June 2025
Nicha Lertprasert
Chiang Mai · Quick Service Check
I was in Bangkok for a week and brought in a watch I'd been wondering about for a while. The Quick Check was ideal — they gave me a written summary I could take home and think about. No one tried to tell me it urgently needed a full service. I've since contacted them about the regulated service and I'll be sending the watch down via courier when I'm ready. Good people to deal with.
June 2025
— Detailed Stories —
Service Case Studies
A closer look at how three particular jobs went from initial enquiry to completed service.
Case Study 01 — Heritage Overhaul
The Situation
An inherited Swiss watch from the 1960s, last serviced in the 1990s. The owner had no documentation of previous work and was unsure about the condition of the movement. The original crown had been replaced at some point with an incorrect part.
What Was Done
Full movement overhaul. Three weeks were spent sourcing a period-appropriate crown from a supplier in Germany. The case was cleaned but not polished — the owner preferred to retain the original surface character. A complete stage log was maintained throughout.
The Outcome
Movement running within ±8 seconds per day. Original character retained. Owner received a full log covering intake, disassembly, parts sourced, timing before and after, and final checks. Total duration: 5 weeks.
"The log is as important to me as the repair itself. That's something I'll pass on with the watch."
Case Study 02 — Clean & Regulate
The Situation
A daily-wear automatic purchased three years prior, running approximately +90 seconds per day — well outside what the movement was designed to produce. The owner had noticed the drift worsening over the previous six months.
What Was Done
Full movement disassembly, ultrasonic clean, relubrication at all required points, and regulation. Pre-service timing showed +92 seconds/day in crown-up position. The movement was regulated across six positions over two days post-clean.
The Outcome
Post-service timing: +4 seconds/day average across positions — within the movement manufacturer's specification. Owner received the before/after timing sheet. Duration: 6 working days.
"Seeing the numbers side by side made the service feel worth it in a concrete way."
Case Study 03 — Quick Check Leading to Service
The Situation
A secondhand purchase of unknown service history. The owner wasn't certain whether it needed attention or whether the previous owner had maintained it well. He wanted an independent assessment before deciding whether to wear it regularly.
What Was Done
Quick Service Check performed first. The written note identified dried lubrication in the movement, a worn seal at the crown, and slight pitting on the caseback gasket. The owner chose to proceed with a Clean & Regulate based on this note.
The Outcome
Movement cleaned and regulated to ±7 seconds/day. New crown seal fitted. Owner now has a documented baseline for the watch and knows what was done at each stage. Total duration from first drop-off to collection: 10 working days.
"The quick check was the right starting point. I left knowing exactly what needed doing."
— Find the Workshop —
Contact & Location
+66 89 263 7048
Call ahead to arrange
Enquiries welcome
74 Ratchadamnoen Rd
Phra Nakhon, Bangkok 10200
Mon–Sat
10:00 – 18:00
— Your Turn —
Have a Watch That Needs Attention?
Get in touch to describe your piece and what you've noticed. A Quick Check is a good starting point if you're uncertain what it needs.
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